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Customer Service (SAS 247)

Continuing Education Course

.675 - .9 CEU

This course is designed to enable public safety practitioners to learn to deal directly with customers. The course will examine a methodology for handling customer objections and the skills required to provide solutions to service issues and problems with upset individuals. Topics to be covered include types of difficult customers, assessing customer discontent, stategies for dealing with upset customers, and balancing organization and customer interests.

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