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Managing Customer Service (MGT 818)

Continuing Education Course

2.175 - 2.9 CEU

$159

Online

Learn customer service management techniques to develop the top performance from your team. Topics to be covered include key customer service concepts, successful marketing for customers, understanding consumer expectations, quality measurements, hiring quality team members, solving communication problems, handling customer complaints, reviving troubled customer service programs, training techniques, and using call centers, emails and the internet. For details, go to ed2go. com/ccbconline/.

Sections

Continuing Education Fall ( Sections)

  • Section Meeting Times:

    • Time:
      Flexible Time
      Location: Online

    Section Information:

    • Format: Online
    • 0 Available Seats
    • Dates: 09/11/2024 - 11/01/2024
    • Course ID: #31874
  • Section Meeting Times:

    • Time:
      Flexible Time
      Location: Online

    Section Information:

    • Format: Online
    • 0 Available Seats
    • Dates: 11/13/2024 - 01/03/2025
    • Course ID: #31875

Continuing Education Summer ( Sections)

  • Section Meeting Times:

    • Time:
      Flexible Time
      Location: Online

    Section Information:

    • Format: Online
    • 0 Available Seats
    • Dates: 07/17/2024 - 09/06/2024
    • Course ID: #30604