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Dealing with Difficult People (MGT 618)

Continuing Education Course

.375 - .5 CEU

This course is designed to enable the student to learn methods used to better understand and deal with challenging personalities in the workplace. Topics to be covered include causes and manifestations of difficult behavior, characteristics of difficult people, strategies to diffuse challenging situations, problem solving techniques, dealing with change, preventing and dealing with problems, strategizing and action planning for dealing with difficult people.

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