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Food Service Manager

Continuing Education Workforce Certificate

Format

In-person, Online

Location

Owings Mills, Online

​Food service managers are responsible for the daily operation of restaurants or other establishments that prepare and serve food and beverages. Food service managers are typically employed by restaurants, fast-food chains, hotels, cafeterias, and similar establishments to manage all food service operations. They hire and train food service employees, manage staff schedules, resolve customer complaints, comply with regulations, and budget for supplies.​

​The ManageFirst® Professional (MFP), created by the National Restaurant Association Educational Foundation (NRAEF) and managed nationally by National Restaurant Association Solutions, is a management development program that equips students with the key competencies they need to begin or advance their management careers in the demanding food service industry. This course series prepares students for the ManageFirst® Professional (MFP) credential and ServSafe® Food Safety certification.

Students entering this program should have strong communication and conflict management skills, strong customer service skills, attention to detail, be well organized, be proactive, manage time well, and have the ability to work in a team environment.

​Food Service Manager​ roles can be found in different types of venues including restaurants, hotels, and institutional organizations such as arenas, hospitals, and schools. Additional career information may be found in Career Coach: https://ccbcmd.emsicc.com/.​

Program Course Sequence

Courses can be taken in any order.

Core Courses

Course Number

Course Title

Course Hours

Textbook Information

(approximate cost; subject to change)

Costs

T=Tuition/F=Fees

HSL 059

ManageFirst® Controlling Food Costs

35

Text(s), certification exams, and materials provided and included in course costs.

$519

T-$156/F-$363

HSL 057

ManageFirst® Hospitality and Restaurant Management

35

Text(s), certification exams, and materials provided and included in course costs.

$519

T-$156/F-$363

HSL 038

ManageFirst® Hospitality HR Management (Blended)

35

Text(s), certification exams, and materials provided and included in course costs.

$519

T-$156/F-$363

HSL 016

ServSafe® Food Safety Training and Certification

16

Text(s), certification exams, and materials provided and included in course costs.

$209

T-$63/F-$146

Core Courses Total​s: ​121 ​$0

​$1,766

T-$531/F-$1,235

Elective Courses (must choose one to complete program)

Course Number

Course Title

Course Hours

Textbook Information

(approximate cost; subject to change)

Costs

T=Tuition/F=Fees

HSL 040

ManageFirst® Customer Service Blended

20

Text(s), certification exams, and materials provided and included in course costs.

$265

T-$80/F-$185

HSL 058 ManageFirst® Principles of Food & Beverage Management 35 Text(s), certification exams, and materials provided and included in course costs.

$529

T-$159/F-$370

Course Series Totals: 141 or 156

​$2,031-$2,295

T-$611-690 / F-$1,420-$1,605

Full Program Details