Essential Skills for Supervisors

Supervisors work in a wide variety of sectors including production, service, retail, government and non-profit organizations. They supervise the work of office, administrative, manufacturing, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Supervisors also provide guidance to employees in handling difficult or complex problems or in resolving escalated complaints or disputes. They work with management to implement corporate or departmental policies, procedures, and service standards, and may be involved in hiring, training, and performance evaluations.

This program is designed for individuals who are currently working or aspiring to work as supervisors in a wide variety of sectors including production, service, retail, government, and non-profit organizations. Classes focus on key skills that are used by supervisors on a regular basis and include practical use of the skills as part of each class, reinforcing concepts learned. Students will be better prepared to effectively supervise others in a variety of business settings.​

Students entering this program should have good planning and organizational skills; strong oral and written communications skills; strong interpersonal skills; good problem-solving skills.​

Supervisor roles can be found at a wide variety of companies and organizations of varying sizes, in many different fields. Additional career information may be found in Career Coach: https://ccbcmd.emsicc.com/.​

Program Course Sequence

Classes can be taken in any order.​