Customer Service Professional

​Customer service is important for all businesses and can differentiate a business in a competitive market. Providing exceptional customer service ensures satisfied customers' loyalty and return for more services of any kind. A capable customer service assistant builds a positive brand reputation with in-person interactions as well as word-of-mouth recommendations and positive online reviews. Customer service positions can be found in many industries, including business, law, healthcare, retail, hospitality, and more.

This program features courses that will provide students with effective strategies to make a positive contribution to the success of every customer service experience and interaction. The program consists of three courses that include topics such as written communication, oral communication, and body language, all important types of communication that reflect not only the employees but the entire organization. The program will also prepare students for a career in a customer service role by creating a well-designed resume and cover letter and learning strategies and techniques that can be used for effective interviews. Additionally, students will earn a certification from The Customer Service Institute of America upon successful completion of the course.

Students enrolling in this program should have strong computer literacy skills, proficiency in MS Office suite, effective time management, strong interpersonal skills, and the ability to work independently and as part of a team. Access to a computer and the Internet is also necessary.

Customer Service Assistants find employment opportunities in various industry sectors, including privately held companies and non-profit organizations. For additional career information, please refer to Career Coach: https://ccbc.emsicc.com/​.

Program Course Sequence