Business Communications, Customer Service, Education, Hospitality/Food Preparation, Human Resources, Insurance & Financial Services, Leadership Development, Managers & Supervisors, Non Profit Organization Management, Project Management, Real Estate, Sales & Marketing, Small Business & Home Business, Supervisory Development,Supply Chain Management

SUPERVISORY DEVELOPMENT

MGT 455
Achieving Success with Difficult People (Online)
Learn how to have more successful relationships with the office as well as personal environment. This class is approved for 24 PDUs for PMI® Continuing Certification Requirements.
Total Cost per class: $109 (Tuition: $20 Fees: $89)

SBA 944
Administrative Assistant Fundamentals (Online)
Master essential skills for administrative job opportunities in health/legal/other industries such as Managerial support, information/records management, communications technology, travel and meeting coordination.
Total Cost per class: $109 (Tuition: $20 Fees: $89)

MAN 909
Communication Skills and Interpersonal Interaction
Explore the concept of personality type and its applications in improving the effectiveness of interpersonal interactions in the workplace.
Total Cost: $149 (Tuition: $99 Fees: $50)

WOS 055
Collaborative Outcomes: Teams and Teamwork
Learn to create and sustain high-performance teams. Review the stages of team development and the approaches managers must take to motivate their teams. Focus on the importance, and contribution, of communication in successful teams. Intended for managers and supervisors.
Total Cost: $149 (Tuition: $99 Fees: $50)

COU 005
Managing Conflict and Confrontation
Learn to resolve conflict and confrontation in the workplace by examining resolution styles and negotiation techniques.
Total Cost: $149 (Tuition: $99 Fees: $50)

MAN 058
The Role of the Supervisor
Become acquainted with fundamental management principles and practices, and build a repertoire of effective supervisory skills.
Total Cost: $159 (Tuition: $99 Fees: $60)

Critical Business Skills
Continuing Education Certificates
Acquire the leadership and management skills needed for career development and enhancement. Earn continuing education certificates in a wide range of subject areas through a series of cost effective and time efficient one-day courses.

You can earn these continuing education certificates by completing all the courses listed under each certification.

Supervisory Development (6 courses)

• Role of the Supervisor
• Managing Conflict and Confrontation
• Collaborative Outcomes: Teams and Teamwork
• Managing Across Generations
• Communication Skills and Interpersonal Interaction
• Managing Multiple Priorities

Leadership Development
(6 courses)
• Business Ethics: Navigating the Gray Areas
• Finance for the Non-Financial Manager
• Coaching: Creating High Performance Employees
• Train the Trainer
• Managing Organizational Change

Strategic Business Management (6 courses)

• Strategic Planning: Planning for Growth
• Introduction to Strategic Marketing
• Delivering Gold Medal Presentations
• Managing Organizational Change
• Introduction to Project Management
• Balanced Scorecard: An Approach to Performance Improvement

Sales and Marketing Management (5 courses)

• Introduction to Strategic Marketing
• Developing Integrated Marketing Promotions
• Special Events Marketing: Planning
for Success
• Introduction to Sales Management
• Leadership Skills for Sales Managers

Customer Service Management (5 courses)

• Customer Service Fundamentals
• Communication Skills and Interpersonal Interaction
• Managing the Customer Service Function
• Solving Problems and Making 'Right' Decisions
• Delivering Superior Customer Service

Non-Profit Organization Management (6 courses)

• Strategic Planning for the Non-Profit organization
• Financial Management for Not-for-Profit Organizations
• Managing Paid and Volunteer Staff
• Grant Writing
• Marketing & Fundraising for Non-Profit Organizations
• Making Effective Presentations