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Leadership And Management Training
The ultimate success of your business depends upon the team you have in place to carry out the mission and vision of your organization. And the need for on-going training and development has never been greater, as increased competition and the need for improving organizational effectiveness and efficiency demand a continual upgrading of skills. To increase your competitive edge, managers need the skills to:

  • Manage and motivate a diversified workforce
  • Increase communication and understanding among members of the work team
  • Maintain a focus on continuous improvement
  • Train and mentor younger employees
  • Improve customer service
  • Manage conflict

As your training partner, CCBC is uniquely positioned to help you develop your firm's human resources. CCBC can help your managers to become leaders through customized training in areas including:

Project Management

  • Introduction to Project Management covers the knowledge senior managers need to champion projects and become successful "project sponsors"
  • Project Management Course Series - an 8-course program teaching the critical skills to manage simple or complex projects and ensure timely, effective completion.
  • PMP Certification Preparation - a review course for project managers preparing to sit for the Project Management Institute's Project Management Professional® certification exam.

Supervisory Skills

  • The Role of the Supervisor reviews fundamental management principles and practices, and assists new supervisors or those without formal training, in building a solid repertoire of supervisory skills.
  • Communication Skills and Interpersonal Interaction explores effective processes and practices associated with this essential supervisory skill set.
  • Managing Diversity assists supervisors in better understanding themselves and others, and in becoming more effective in managing an increasingly diverse workforce and customer base.
  • Writing for Better Business Results reviews a variety of skill areas including grammar, punctuation, tone, style and form to assist employees in improving their written communications.

Customer Service

  • Customer Service Fundamentals provides skills, strategies and approaches for service managers and front line personnel
  • Telephone Skills for Superior Service/Dealing with Difficult Customers focuses on critical elements for delivering outstanding, balanced service
  • Managing the Customer Service Function is designed for those leading Customer Service Teams

Sales And Marketing Management

  • Leadership Skills for Sales Managers provides approaches for sales team leaders to deliver results that are aligned with company strategy
  • Developing Integrated Marketing Promotion Plans enables marketers to develop fully integrated promotion plans to support your company's strategic business plan
  • Developing Sales Plans & Customer Profiles provides sales managers and key account personnel with new approaches to devising strategies and tactics that will develop new business and expand existing business

Leadership Development

  • Leadership Development Series is a multi-course certificate program that provides skills for front-line managers in critical areas as Situational Leadership Styles; Managing Change; Performance Management; Coaching and Training; Conflict Management; Leadership Communication. Each of these courses is also available on a 'stand-alone' basis
  • Business Ethics: Navigating the Gray Areas provides process and strategies for handling ethical issues that may arise with both employees and customers
  • Balanced Scorecard looks at Kaplan and Norton's model applied to organizational improvement to deliver your company's
    strategic vision

CCBC delivers real value for your training investment. With cost-effective pricing and expert instructors, we have the capacity to develop and deliver unique, "niche" courses such as Strategic Private Label Marketing and will work with you on delivery options that best suit your business needs.

Organizations that have chosen CCBC as a management-training partner they can trust include:

  • 1st Mariner Bank
  • H&S Bakery/Northeast Foods
  • Pall Corporation
  • Berry Plastics Corp.
  • MD Dept. of Transportation
  • Baltimore County OHR
  • MPCTC Leadeship Training
  • MD Department of the Environment
  • MTA
  • Johns Hopkins University

For more information contact Kent Smedley at 443-840-4585 contact: Peter Naron 443-840-4572, or e-mail: mgmttrain@ccbcmd.edu. For information about our Commercial Driver's License (commercial truck driver) training, please click here.

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