BUSINESS & MANAGEMENT

Join us for our WINTER Business/Management Open House
Date: Wednesday, September 2, 2009
Time: 6-9 p.m.
Location:
CCBC Hunt Valley
11101 McCormick Road

If you'd like a closer look at what we have to offer in our Business and Management courses, our open house will provide information on practical, cost-effective workforce development business courses. Whether you are an individual looking for career training or represent a business that is planning employee training activities, come and meet our instructors and see demonstrations of courses and programs designed to improve skill sets and enhance productivity in:

• Leadership • Sales and Marketing
• Customer Service • Project Management
• Supervisory Development • Real Estate
Contact: Peter Naron, Coordinator of Business and Management Programs, 443-840-4572

SPECIAL TOPICS IN MANAGEMENT CRITICAL BUSINESS SKILLS PROJECT MANAGEMENT HUMAN RESOURCES GEOGRAPHIC INFORMATION SYSTEMS REAL ESTATE INSURANCE MORTGAGE LOAN

Commercial Vehicle License Training download Information Package

Continiuing education CERTIFICATES IN CRITICAL BUSINESS SKILLS
CCBC offers a range of continuing education certificates for completing a series of one-day courses in a variety of leadership and management areas to enhance your skills and develop your career!

Get to Work
• Business and Professional Etiquette
• Commercial Vehicle (Truck) License Training
• Customer Service Management
• Sales and Marketing Management
• Command Spanish
• Food Service Preparation
• Mortage Loan
• Performance Management
• Project Management
• Real Estate

•  Supervisory Development
• And more.

CERTIFICATES IN CRITICAL BUSINESS SKILLS,
PROJECT MANAGEMENT,
GEOGRAPHIC INFORMATION SYSTEMS,
REAL ESTATE, INSURANCE,
MORTGAGE LOAN

You can earn certificates by completing all the courses listed under each certificate program shown.

For more information on these certificate programs, please call Peter Naron at 443-840-4572.

SPECIAL TOPICS IN MANAGEMENT

Managing Across Generations
Total Cost $129 (Tuition $99 Fees $30)
Better understand the needs of the multi-generational workforce as you explore differences between generations to improve understanding and workplace productivity. Topics to be covered include workplace attitudes and expectations, generational values, power structures and hierarchy; and work ethics.

Knowledge Management
Total Cost: $129 (Tuition: $99 Fees: $30)
This course is designed to enable the student to learn concepts associated with the management and advancement of institutional knowledge. Topics include the importance of organizational (institutional) knowledge, knowledge capture, knowledge sharing, and knowledge transfer.

Developing Business Acumen
Total Cost: $129 (Tuition: $99 Fees: $30)
This course is designed to enable the student to learn to develop a better understanding of middle management's role in achieving organizational strategic and financial goals, and to improve skills in those aspects of his/her responsibilities. Topics include understanding organization goals and objectives, developing operating unit visions, aligning unit plans with organizational goals, SWOT Analysis, accounting and financial terminology, financial performance measurement, and budget development.

Leading Virtual Teams
Total Cost: $129 (Tuition: $99 Fees: $30)
This course is designed to enable the student to learn to develop the specialized knowledge and skills needed to improve effective team leadership when team members are not co-located or when the leader does not have formal authority over team members. Topics to be covered include virtual teams, similarities and differences, types of power and their use, the importance of communication, and effective use of technology.

The Silver Tsunami: Issues & Strategies
Total Cost: $129 (Tuition: $99 Fees: $30)
This course is designed to enable the student to learn the organizational impacts of the anticipated wave of retirements of "baby boomers" in the next 5-10 years. Topics include the baby boom, 21st Century workforce demographics, organizational impacts, collecting data, assessing data, and developing strategies.

SUPERVISORY DEVELOPMENT

The Role Of The Supervisor
Total Cost $129 (Tuition $99 Fees $30)
Become acquainted with fundamental management principles and practices, and build a repertoire of effective supervisory skills.

Communication Skills and Interpersonal Interaction
Total Cost $129 (Tuition $99 Fees $30)
Explore the concept of personality type and its applications in improving the effectiveness of interpersonal interactions in the workplace.

Collaborative Outcomes: Teams and Teamwork
Total Cost $129 (Tuition $99 Fees $30)
Managers and supervisors can benefit from learning how to create and sustain high-performance teams. Review the stages of team development and the approaches managers must take to motivate their teams as you focus on the importance, and contribution, of communication in successful teams.

Managing Conflict and Confrontation
Total Cost $129 (Tuition $99 Fees $30)
Learn to resolve conflict and confrontation in the workplace by examining resolution styles and negotiation techniques.

Writing for Better Business Results
Total Cost $199 (Tuition $169 Fees $30)
Review the importance of correct grammar, punctuation and structure as well as the form, tone and style for business memos and correspondence. Get the basic skills necessary to write better business correspondence.

Delivering Gold Medal Presentations
Total Cost: $129 (Tuition: $99 Fees: $30)
Learn to make high-impact presentations to groups both large and small as you explore the importance of audience analysis and the value of thorough planning and preparation. Communication skills and techniques along with props and visual aids will be discussed.

LEADERSHIP DEVELOPMENT

Documentation and Discipline
Total Cost $125 (Tuition $95 Fees $30)
Managers will learn the skills required to increase effectiveness when disciplinary action is taken to correct performance and to document progressive steps. Examine verbal counseling, written warnings, and the importance of detailed documentation.

Train the Trainer
Total Cost: $125 (Tuition: $65 Fees: $60)
Learn to conduct effective business training sessions by examining the "Instruction Cycle" for use in both cross and top-down training contacts. Explore the importance of demonstration in training sessions and the impact that effective verbal and written communication skills have on successful training assignments.

Managing Organizational Change
Total Cost: $125 (Tuition: $65 Fees: $60)
Examine techniques to produce behavior that enables change, and strategies and models for dealing with resistance to change. This course also stresses the role of communication in managing orderly change.

SALES AND MARKETING MANAGEMENT

Negotiating & Handling Objections in Sales
Total Cost $79 (Tuition $59 Fees $20)
Increase your sales confidence and skill in negotiating and objection handling in sales settings. This course focuses on client concerns, preparation, communication, and resolution.

An Introduction to Sales Management
Total Cost $125 (Tuition $95 Fees $30)
New and aspiring sales managers can gain the skills needed to manage effective sales teams and organization. Learn both the administrative and the human resource responsibilities of sales managers plus different sales team structures and formats.

Essential Skills for Sales Professionals
Total Cost: $129 (Tuition: $99 Fees: $30)
This course is designed to enable the student to learn to assist new or prospective sales professionals in developing the skills and building the confidence needed to effectively promote a product or service and increase productivity in the sales process. Topics include setting goals, defining activities, planning one's time, handling objections, effective negotiation, effective sales strategies.

Leadership Skills for Sales Managers
Total Cost $125 (Tuition $95 Fees $30)
Designed for senior and middle managers responsible for leading sales teams, this course provides tools for accelerating leadership abilities. Participants will examine their unique leadership styles and learn techniques for managing change, motivating employees and handling the inevitable workplace conflict.

CUSTOMER SERVICE MANAGEMENT

Solving Problems and Making "Right" Decisions
Total Cost: $125 (Tuition: $65 Fees: $60)
Learn to utilize creative thinking to find solutions. Explore a methodology to determine a range of solutions, encourage and evaluate employee input, and prioritize the risks and options to ensure correct decisions are made.