BUSINESS & MANAGEMENT

SPECIAL TOPICS IN MANAGEMENT CRITICAL BUSINESS SKILLS PROJECT MANAGEMENT HUMAN RESOURCES GEOGRAPHIC INFORMATION SYSTEMS REAL ESTATE INSURANCE MORTGAGE LOAN

Commercial Vehicle License Training download Information Package

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No matter if you are the next Donald Trump or simply want to finesse your business style, CCBC makes you a winner. Baltimore’s business leaders turn to CCBC for employees who have the smarts, knowledge and ability to get the job done. Benefit from an outstanding array of courses, programs, certificates and customized skills packages – all designed to put you ahead of the pack.

What’s the Return on Investment?
When it comes to CCBC, your return on investment has never been better. At CCBC, you get the courses, programs, and certifications you need, without spending the fortune other schools demand. Plus, you benefit from small classes, professors who have real-world experience, and plenty of flexibility for your busy schedule. Take a course or two to polish skills, or complete an entire certification program or degree.

Get to Work
• Business and Professional Etiquette
• Commercial Vehicle (Truck) License Training
• Customer Service Management
• Sales and Marketing Management
• Command Spanish
• Food Service Preparation
• Mortage Loan
• Performance Management
• Project Management
• Real Estate

•  Supervisory Development
• And more.

CERTIFICATES IN CRITICAL BUSINESS SKILLS,
PROJECT MANAGEMENT,
GEOGRAPHIC INFORMATION SYSTEMS,
REAL ESTATE, INSURANCE,
MORTGAGE LOAN

CCBC offers a range of certificates for completing a series of one-day courses in a variety of leadership and management areas to enhance your skills and develop your career!

You can earn certificates by completing all the courses listed under each certificate program shown.

SPECIAL TOPICS IN MANAGEMENT

SUPERVISORY DEVELOPMENT

The Role of the Supervisor
Total Cost: $125 (Tuition: $65 Fees: $60)
Become acquainted with fundamental management principles and practices, and build a repertoire of effective supervisory skills.

The Role of the Supervisor (Online)
Total Cost: $149 (Tuition: $124 Fees: $25)
Designed for current and aspiring supervisors. Students will examine a supervisor's range of responsibilities. A conceptual framework for the supervisor's role is presented and theories of motivation and supervisory style are explored. Topics to be covered include functions of supervision, theories of management, transitioning to supervision, and situational leadership.

Communication Skills and Interpersonal Interaction
Total Cost: $125 (Tuition: $65 Fees: $60)
Explore the concept of personality type and its applications in improving the effectiveness of interpersonal interactions in the workplace.

Managing Multiple Priorities
Total Cost: $125 (Tuition: $65 Fees: $60)
Develop skillful approaches to managing the many different priorities you encounter in the workplace.

Collaborative Outcomes: Teams and Teamwork
Total Cost: $125 (Tuition: $65 Fees: $60)
Managers and supervisors can benefit from learning how to create and sustain high-performance teams. Review the stages of team development and the approaches managers must take to motivate their teams as you focus on the importance, and contribution, of communication in successful teams.

Managing Conflict and Confrontation
Total Cost: $125 (Tuition: $65 Fees: $60)
Learn to resolve conflict and confrontation in the workplace by examining resolution styles and negotiation techniques.

Managing Diversity
Total Cost: $125 (Tuition: $65 Fees: $60)
Ease the challenge of managing a diverse workforce by learning to focus on methods for assessing diversity issues in the work environment and using the data to help create more cohesive teams and workgroups.

Workplace Diversity (Online)
Total Cost: $149 (Tuition: $124 Fees: $25)
An online course that encourages you to consider how personal bias and stereotypes prevent organizational effectiveness. This session examines potential barriers and will focus on improving communication and respect in the workplace. Topics to be covered include key aspects and dimensions of diversity, behaviors associated with communication barriers, advantages of commonalities and uniqueness, and creating an inclusive and respectful workplace.

Writing for Better Business Results
Total Cost: $199 (Tuition: $125 Fees: $74)
Review the importance of correct grammar, punctuation and structure as well as the form, tone and style for business memos and correspondence. Get the basic skills necessary to write better business correspondence.

LEADERSHIP DEVELOPMENT

Strategic Business Planning: Planning for Growth
Total Cost: $125 (Tuition: $65 Fees: $60)
Designed for managers and small business owners who wish to examine strategic approaches to developing a business plan. Review techniques for positioning the organization to successfully target the right markets, and how to plan for sustainable growth that is aligned with organizational vision.

Balanced Scorecard: An Approach to Performance Improvement
Total Cost: $125 (Tuition: $65 Fees: $60)
In reference to team and organizational performance improvement, you will learn various measurement areas and different tools to measure performance and improve processes to deliver sustained organizational performance

Performance Expectations & Evaluation Meetings (Online)
Total Cost: $149 (Tuition: $124 Fees: $25)
Some of us would rather have a trip to the dentist instead of conducting an employee evaluation meeting! This on-line seminar helps participants focus on the fundamentals necessary to create and implement an effective and meaningful performance evaluation. Topics to be covered include: developing appropriate documentation in support for performance documents, creating descriptive statements to explain performance, summarizing an accurate picture of the employee prior to the meeting, and managing negative feedback during a meeting.

Business Ethics: Navigating the Gray Areas
Total Cost: $125 (Tuition: $65 Fees: $60)
Designed for business owners, managers, supervisors and others dealing with customers and suppliers, this examines business ethics and its long-term benefits and explores the differences between legal, and ethical issues and approaches.

Performance Management: An Approach to Employee Development
Total Cost: $125 (Tuition: $65 Fees: $60)
Managers and supervisors can learn performance management as a framework to develop more productive work teams and how to use performance appraisals and business coaching as development tools.

Critical Business Thinking
Total Cost: $125 (Tuition: $65 Fees: $60)
Examine a process for analyzing employee issues and developing solutions that lead to increased motivation and employee retention levels.

Delivering Gold Medal Presentations
Total Cost: $125 (Tuition: $65 Fees: $60)
Learn to make high-impact presentations to groups both large and small as you explore the importance of audience analysis and the value of thorough planning and preparation. Communication skills and techniques along with props and visual aids will be discussed.

Documentation and Discipline
Total Cost: $125 (Tuition: $65 Fees: $60)
Managers will learn the skills required to increase effectiveness when disciplinary action is taken to correct performance and to document progressive steps. Examine verbal counseling, written warnings, and the importance of detailed documentation. Topics include discipline and the role of a supervisor, performance versus behaviorial issues, and determining actions.

Coaching: Creating High Performance Employees
Total Cost: $125 (Tuition: $65 Fees: $60)
Here's a chance for managers and supervisors to explore coaching techniques. Examine characteristics of coaching relationships and the model for a business coaching cycle including the importance of applying communication skills and active listening to develop highly productive employees.

Finance for the Non-Financial Manager
Total Cost: $125 (Tuition: $65 Fees: $60)
For managers or supervisors with no financial background, this course provides a basic understanding of the essentials of financial management of businesses and organizations. Explore terms, along with financial tools to measure performance.

Managing Organizational Change
Total Cost: $125 (Tuition: $65 Fees: $60)
Examine techniques to produce behavior that enables change, and strategies and models for dealing with resistance to change. This course also stresses the role of communication in managing orderly change.

Train the Trainer
Total Cost: $125 (Tuition: $65 Fees: $60)
Learn to conduct effective business training sessions by examining the "Instruction Cycle" for use in both cross and top-down training contacts. Explore the importance of demonstration in training sessions and the impact that effective verbal and written communication skills have on successful training assignments.

SALES AND MARKETING MANAGEMENT

Introduction to Strategic Marketing
Total Cost: $125 (Tuition: $65 Fees: $60)
Learn to target markets and develop strategies to achieve goals and objectives for products and services. You'll learn about the Marketing Mix and the interdependency of each of its elements: Product, Price, Position and Promotion.

Developing Integrated Marketing Promotion Plans
Total Cost: $125 (Tuition: $65 Fees: $60)
Discover strategies and approaches to develop effective, multi-faceted, integrated marketing promotion plans. Look at a variety of marketing promotion vehicles such as direct mail, sales promotion and advertising, and a process for creating a promotion mix to meet resource constraints and marketing objectives.

Special Events Marketing: Planning for Success
Total Cost: $125 (Tuition: $65 Fees: $60)
Planning the right event makes all the difference; executing it properly can ensure success. In this class, learn the skills that emphasize both.

An Introduction to Sales Management
Total Cost: $125 (Tuition: $65 Fees: $60)
New and aspiring sales managers can gain the skills needed to manage effective sales teams and organization. Learn both the administrative and the human resource responsibilities of sales managers plus different sales team structures and formats.

Leadership Skills for Sales Managers
Total Cost: $125 (Tuition: $65 Fees: $60)
Designed for senior and middle managers responsible for leading sales teams, provides tools for accelerating leadership abilities. Participants will examine their unique leadership styles and learn techniques for managing change, motivating employees and handling the inevitable workplace conflict. The learning is enhanced through case studies.

Mastering Sales Presentation Skills
Total Cost: $125 (Tuition: $65 Fees: $60)
Learn the techniques to deliver powerful sales presentations that are suitable for both individual and group scenarios and lead to elite results.

Negotiating & Handling Objections in Sales
Total Cost: $79 (Tuition: $30 Fees: $49)
Increase your sales confidence and skill in negotiating and objection handling in sales settings. This course focuses on client concerns, preparation, communication, and resolution.

Goal Setting and Time Management for Sales
Total Cost: $79 (Tuition: $30 Fees: $49)
Sales personnel can learn to maximize their productivity with practical points and insights into the importance of setting the appropriate activity goals for all aspects of the sales cycle from time management concepts to strategies that lead to increased sales.

CUSTOMER SERVICE MANAGEMENT

Customer Service Fundamentals
Total Cost: $125 (Tuition: $65 Fees: $60)
Gain the skills you need to handle customer problems and issues. Learn the tools and techniques to address common service issues facing businesses and organizations and how to increase customer satisfaction levels in balance with company needs.

Managing the Customer Service Function
Total Cost: $125 (Tuition: $65 Fees: $60)
Learn about the direction and control of the customer service area in a business or organization. The course examines customer service measurements and the importance of creating and sustaining a customer service focus and culture. Topics to be covered include measurements, culture, processes, and performance improvement.

Managing Professional Priorities
Total Cost: $125 (Tuition: $65 Fees: $60)
This overview of the professional communication skills necessary to succeed in working with customers in a sales, retail, or customer service environment. Examine protocol and etiquette and learn to apply communication skills and listening techniques in a professional manner to improve the quality of service.

Delivering Superior Customer Service
Total Cost: $125 (Tuition: $65 Fees: $60)
This is an overview of professional communication skills necessary to succeed in working with customers in any environment. You will examine protocol and etiquette in the business setting and employ listening techniques in a professional manner in order to improve quality of service. Greetings, statements, questions and objections, managing the call, types of difficult customers, and strategies to manage them, balancing company and customer interests, and customer discontent will be covered.

Solving Problems and Making "Right" Decisions
Total Cost: $125 (Tuition: $65 Fees: $60)
Learn to utilize creative thinking to find solutions. Explore a methodology to determine a range of solutions, encourage and evaluate employee input, and prioritize the risks and options to ensure correct decisions are made.