Business Communications, Customer Service, Education, Hospitality/Food Preparation, Human Resources, Insurance & Financial Services, Leadership Development, Managers & Supervisors, Non Profit Organization Management, Project Management, Real Estate, Sales & Marketing, Small Business & Home Business, Supervisory Development,Supply Chain Management

CUSTOMER SERVICE

WOS 053
Customer Service Fundamentals
Gain skills needed to handle customer problems and issues. Learn the tools and techniques to address common service issues facing businesses and organizations and how to increase customer satisfaction levels in balance with company needs.
Total Cost: $159 (Tuition: $99 Fees: $60)

WOS 015
Delivering Superior Customer Service
Develop an understanding of the professional communication skills necessary to succeed in working with customers in any environment. Examine business protocol and etiquette and employ listening techniques to improve quality of service. Topics include greetings, statements, questions and objections, call management, difficult customers and strategies to manage them, balancing company and customer interests.
Total Cost: $159 (Tuition: $99 Fees: $60)

SBA 824
Managing the Customer Service Function
Learn about the direction and control of the customer service area in a business or organization. The course examines customer service measurements and the importance of creating and sustaining a customer service focus and culture. Topics include measurements, culture, processes and performance improvement.
Total Cost: $159 (Tuition: $99 Fees: $60)